# Privacy Policy for QuickGeek.net

**Effective Date:** January 1, 2025
**Last Updated:** January 1, 2025

## 1. Introduction

QuickFix Geeks ("we," "our," or "us") operates the website quickgeek.net and provides professional computer repair, phone repair, software development, and related technology services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

## 2. Information We Collect

### 2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

- **Contact Us:** Name, email address, phone number, and message content through our contact form
- **Request Services:** Personal and business contact information, device details, service requirements
- **Schedule Appointments:** Name, phone number, email, address, preferred appointment times
- **Make Payments:** Billing information, payment details (processed securely through third-party payment processors)
- **Create Service Accounts:** Username, password, contact information for ongoing service management

### 2.2 Information About Your Devices

When providing repair or technical services, we may collect:

- Device specifications, model numbers, and serial numbers
- Operating system information and software details
- Hardware configuration and performance data
- Network configuration information (for network setup services)
- Device access credentials (when necessary for service delivery)

### 2.3 Automatically Collected Information

When you visit our website, we automatically collect:

- **Log Data:** IP address, browser type, pages visited, time spent on pages, referring website
- **Cookies and Tracking Technologies:** Session cookies, preference cookies, and analytics cookies
- **Device Information:** Device type, operating system, browser version, screen resolution

## 3. How We Use Your Information

We use your personal information for the following purposes:

### 3.1 Service Delivery
- Providing computer repair, phone repair, and technical support services
- Diagnosing and resolving technical issues with your devices
- Installing, configuring, and maintaining software and hardware
- Delivering parts and components to your location

### 3.2 Communication
- Responding to your inquiries and service requests
- Scheduling appointments and service calls
- Providing service updates and status notifications
- Sending service-related communications and confirmations

### 3.3 Business Operations
- Processing payments and maintaining billing records
- Managing customer accounts and service history
- Improving our services based on customer feedback
- Conducting quality assurance and training activities

### 3.4 Legal and Safety
- Complying with legal obligations and regulations
- Protecting against fraud and unauthorized access
- Ensuring the security of our systems and customer data
- Resolving disputes and enforcing our terms of service

## 4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

### 4.1 Service Providers
- Third-party payment processors for secure payment handling
- Cloud storage and backup services for data protection
- Diagnostic and repair software vendors (when necessary for service delivery)
- Shipping and logistics partners for parts delivery

### 4.2 Legal Requirements
- When required by law, court order, or government regulation
- To protect our rights, property, or safety, or that of our customers
- In connection with legal proceedings or investigations
- To prevent fraud or other illegal activities

### 4.3 Business Transfers
- In the event of a merger, acquisition, or sale of business assets
- During business restructuring or reorganization
- To successors or assigns in accordance with applicable law

## 5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

### 5.1 Technical Safeguards
- Encryption of sensitive data in transit and at rest
- Secure network protocols and firewall protection
- Regular security updates and vulnerability assessments
- Access controls and authentication systems

### 5.2 Physical Security
- Secure facilities with restricted access
- Locked storage for physical devices and documents
- Secure disposal of electronic media and paper records
- Employee access controls and monitoring

### 5.3 Administrative Safeguards
- Employee training on data privacy and security practices
- Regular review and update of security policies
- Incident response procedures for data breaches
- Vendor security assessments and agreements

## 6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

- **Contact Information:** Maintained for 3 years after last service interaction
- **Service Records:** Retained for 5 years for warranty and support purposes
- **Payment Information:** Kept for 7 years for tax and accounting requirements
- **Website Analytics:** Aggregated data retained for 2 years for business analysis

When retention periods expire, we securely delete or anonymize your personal information.

## 7. Your Rights and Choices

You have the following rights regarding your personal information:

### 7.1 Access and Correction
- Request access to your personal information we hold
- Request correction of inaccurate or incomplete information
- Update your contact preferences and account information

### 7.2 Data Portability and Deletion
- Request a copy of your personal information in a portable format
- Request deletion of your personal information (subject to legal requirements)
- Withdraw consent for processing where consent is the legal basis

### 7.3 Communication Preferences
- Opt out of marketing communications
- Choose communication methods and frequency
- Update contact preferences at any time

### 7.4 Cookie Management
- Disable cookies through your browser settings
- Opt out of analytics tracking
- Manage cookie preferences on our website

## 8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

## 9. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you visit.

## 10. State-Specific Privacy Rights

### 10.1 Massachusetts Residents
Under Massachusetts data protection laws, you have additional rights including:
- Right to know what personal information is collected and how it's used
- Right to request deletion of personal information
- Right to non-discrimination for exercising privacy rights

### 10.2 Rhode Island Residents
Rhode Island residents have similar rights to those outlined above and may contact us using the information below to exercise these rights.

## 11. International Data Transfers

We primarily operate within the United States (Massachusetts and Rhode Island). If we transfer your personal information internationally, we will ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

## 12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing notice during your next service interaction

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

## 13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

**QuickFix Geeks**
Phone: (508) 965-4609
Email: info@quickgeek.net
Website: quickgeek.net

**Service Areas:** Massachusetts and Rhode Island

**Privacy Officer:** Available through the contact information above

**Response Time:** We will respond to privacy inquiries within 30 days of receipt.

---

This Privacy Policy is effective as of the date listed above and applies to all information collected by QuickFix Geeks through our website and services. Please review this policy regularly for any updates or changes.